Firecracker | FAQs
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FAQs

General Questions

Is our food halal?

Our chicken and duck dishes are all halal.

When is your last kitchen order?

Last lunch orders are at 2.30pm, and last dinner orders are at 10.30pm.

When do you close?

We close at 3pm during lunch hours and 11pm during dinner hours. Karaoke lasts until 1am on a Friday and Saturday night at our Westminster location.

Takeaway/Delivery

How do I place an order?

You can order via our App – search in the App store ‘Firecracker: Modern Oriental Dining and Karaoke’.

Do you have a minimum spend for delivery?

Yes, there is a minimum spend of £15.00.

Do you have a delivery charge?

Yes, we have an additional delivery charge of £2.00.

Do you accept card payments for delivery?

If you order on our App or website we are able to accept card payments. If you make an order over the phone, we can only accept cash on delivery.

Do you not do the meal deals in the evening?

No, our meal deals are only available during lunch time on Monday-Fridays, between 12pm – 2.30pm.

Dining In

What’s the maximum amount of people you can accommodate on a table?

For Westminster, there is a maximum of 7 people.

For Kennington, there is a maximum capacity of 5.

Do I need to book?

We advise you to book in advance to avoid any disappointment, more so for larger groups as both branches are very small.

Our busiest period is during lunchtime.

When booking, please specify which branch.

We have a large group coming for lunch, will it be a quick lunch?

We recommend for you to book in advance as both branches are small and assign tables for bookings. Once reserves, the booking team will advise you to send in a pre-order in advance to avoid any possible delays and will attach a form to do so.

Is your restaurant accessible for wheelchair users?

Both branches has steps into the restaurant.

Do you have a baby changing area?

I’m afraid both branches do not have baby changing facilities.

Private Dining Rooms (Westminster only)

How do I book?

We only accept reservations by email – you can email us at directly at info@firecracker.uk.com or via the contact us form; we do not take any bookings over the phone.

How long does it take for a response?

The booking team aims to reply within 24 hours but please understand that reply time may be longer if they are experiencing a high volume of enquiries.

Do you have karaoke available in the private dining rooms?

Yes, our private dining rooms have karaoke facilities available.

Do you have specific time slots or offer hourly rates?

Once a room is booked for the evening, it is all yours from 6.00pm until closing.

Are we only allowed to order the Set Menus or Party Menus?

For all large group bookings, you can only order the Set Menus or Party Menus and they must be pre-ordered 3 days prior to your booking.

Those with special dietary requirements can opt out and order from the A La Carte menu.

If I want to know the availability for a date, how do I go about it?

You will need to contact the booking team via email – the restaurant does not have the calendar and will not be able to tell you available dates over the phone or in person.

Do I need to put down a deposit?

Yes, a deposit is required for all room bookings or large table bookings.

Is my deposit refundable?

Your deposit becomes refundable once you have reached your minimum spend for our private room bookings. This can be refunded back to the card you used to make the deposit at the end of the session.

Is there a minimum spend?

Yes, you can spend on food and drinks up to the minimum spend. Please see our rates here.

What happens if I do not meet the minimum spend?

Your deposit will be used to meet the shortfall, or you will need to pay the higher amount.

What is the maximum capacity for your rooms?

Each room differs at 12, 25, 50, 60 people. (Please note that babies or children count as one person)

If we only have 13 people, can we still squeeze into the regular room for 12 people?

For health and safety reasons, we cannot exceed the maximum capacity of the room limit.

Is there an age limit to use the private dining rooms with karaoke?

There is no age limit, but we will ask for ID to anyone that looks under the age of 18 upon buying alcohol.

Do I still need to bring my ID even though I look old enough?

Yes, we are required by law to ask for ID.

Can we bring our own alcohol/drinks?

Yes, however we are a fully licensed bar so a corkage fee applies.

Can we bring our own decorations?

Yes, with the exception of small decorative pieces such as confetti or party poppers.

If these were to be used, we charge a cleaning fee.

Can we plug in our own music/plug in laptop?

Unfortunately not, as we do not have the facilities to do so.

What songs do you have?

We can’t provide a specific list as our song database if so large, however our karaoke system has over 150,000 songs with different languages and is updated every month.